Model for Improvement

Community Planning Aberdeen has committed to using the Institute of Health Improvement (IHI) Model for Improvement to help deliver the improvement aims within the Aberdeen City Local Outcome Improvement Plan and Locality Plans.  This model has been adopted by the Scottish Government for public service reform and is widely used across Scotland to make improvements in health and early years services. The learning events offered under this category are designed to provide training, guidance and support to staff across CPA to use the methodology for their improvement activities.


Introduction to the Model for Improvement and Tests of Change (1 of 5)

This session provides an introduction to the Model for Improvement and is aimed at all staff who want to make improvements to their area of work.  Thinking about what you want to improve is often the easy part; actually making a change is usually not.  The Model for Improvement guides you through the process of setting an aim for improvement, identifying changes that you think will result in improvement and assessing whether that change actually is an improvement.  Unfortunately not all changes make a difference – for example, changing a burnt-out light bulb or a flat tyre are changes, but not the type of changes that lead to improvement beyond resetting things back to where they were before.  Developing changes that are new requires creative effort and testing.  The Model for Improvement uses Plan, Do, Study, Act (PDSA) cycles to test the impact of a change to ensure decisions about future investment are made based on evidence.

You can book onto this session through Eventbrite.

Trainer(s): Michelle Cochlan (ACC) and Jenny Ingram, NHS


Model for Improvement: Getting started on your improvement journey (2 of 5)

This session will help you get started on your improvement journey by outlining the key steps required to ensure your improvement work is based on a solid foundation.  This includes the development of a Project Charter which sets out the project aims and timescale, how it is connected to the vision and strategic objectives of the Community Planning Partnership, an outline business case, key measures of success and possible change ideas for testing.  Staff attending this session will also learn about using Driver Diagrams which display the theory for improvement in an improvement project.

You can book onto this session through Eventbrite.

Trainer(s): Michelle Cochlan (ACC) and Jenny Ingram, NHS


Model for Improvement: Tests of change using Plan, Do, Study, Act (PDSA) cycles (3 of 5)

This session is aimed at staff who are ready to take the next step in their improvement project lifecycle, having gained approval from their line manager to initiate the project outlined within their charter and driver diagram. This stage begins to examine the fundamental question of ‘How will we know if change is an improvement?’  Answering this question requires developing changes to test.  There a number of tools that are useful in identifying ideas, including process mapping, benchmarking or learning from others and creative/ innovative thinking.  This session will teach staff how to use the PDSA cycle to test a change by turning these ideas into action and connecting action to learning.

You can book onto this session through Eventbrite.

Trainer(s): Michelle Cochlan (ACC) and Jenny Ingram, (NHS)


Model for Improvement: Collecting and using data (4 of 5)

This session takes a closer look at measuring the success of change and is aimed at staff who are in the process of carrying out tests of change through PDSA cycles. Data collection is an important component of PDSA cycles and the Model for Improvement as a whole.  Data collected on measures related to what you are aiming to achieve will help you understand what impact the changes you have introduced have had on your overall improvement aim.  Staff attending this session will be introduced to a variety of charts that can help you understand variation in your data, including run charts, frequency plots, pareto charts and shewart control charts.

You can book onto this session through Eventbrite.

Trainer(s): Michelle Cochlan (ACC) and Jenny Ingram, (NHS)


Model for Improvement: Understanding whether your changes have resulted in improvement (5 of 5)

This session outlines the key considerations for staff in drawing conclusions from the work they have carried out and is aimed at staff in, or approaching, the final stages of their improvement project or significant project phase.  Looking are the data gathered during your improvement project is a key element, but it is also important to reflect on lessons learned, what worked particularly well? What did not? Feedback from those involved and next steps. This session is about drawing key information together to make an overall judgement, and presenting/ communicating your findings.

You can book onto this session through Eventbrite.

Trainer(s): Michelle Cochlan (ACC) and Jenny Ingram, NHS


 

Online Quality Improvement Learning Programme (8 week programme)

This online programme of learning sessions is delivered by NHS Grampian over webex.  It takes the form of a 1.5 hour webex session every Wednesday afternoon for 8 weeks.  Programme participants will be guided through the Model for Improvement and supported to develop confidence and capability in using key quality improvement tools.  The programme includes eight learning sessions over eight weeks which allow participants to develop quality improvement knowledge and skills whilst leading an improvement project within their own service.

You can book onto this session through Eventbrite.

Trainer: Jenny Ingram (NHS)


One to one improvement project coaching (Single team sessions)

These one to one improvement project coaching sessions are available to individual staff or teams.  They are aimed at staff who are currently working on an improvement project and would like advice on how to move their projects forward, dealing with issues and selecting appropriate improvement tools.  For example, are you at the scoping stage of an improvement project and would like some advice on setting objectives? Is your improvement project underway but you’re not sure that it is achieving the intended results? No matter what stage you are in your improvement journey, these one to one sessions will focus on your project to provide guidance, practical advice and support to identify solutions.

You can book onto this session through Eventbrite.


Support from ACVO Improvement Coach Team

ACVO, Aberdeen’s Third Sector Interface, have an Improvement Coach team who are available to support individual and teams undertaking improvement projects. The Coach Service is offered on a flexible basis, depending on the particular needs of the project.  The Improvement Coach team are available to deliver a short lunchtime session with an informative and fun introduction to the Model for Improvement.

Dates and times are flexible depending on the needs of the team. Please email communityplanning@aberdeencity.gov.uk for more information.